Terms & Conditions

Last updated: 27 September 2026

These terms are the contract between you and Simifran (UK) Ltd (“we”, “us”, “our”), trading as FBC iBusiness, for the services we supply.

They apply to our website fbcbusiness.uk, the Client Area, Website Partner Plans, Quick Fix, Web Design, domains, and related hosting and care.

The schedules at the end apply to the service you actually buy. If a schedule conflicts with the main terms for that service, the schedule wins.

Our Privacy Policy explains how we use personal data. It is provided separately and does not form part of this contract.

We do not sell standalone hosting to new customers. Hosting, SSL, and related infrastructure are included in a Website Partner Plan (or in a written exception we have agreed with you).

1. Who we are

Simifran (UK) Ltd
Registered in England and Wales, company number 09318164
Registered office: 20 Wenlock Road, London, England, N1 7GU
Trading as FBC iBusiness

Contact: support@fbcbusiness.com
Day-to-day support: tickets in the Client Area if you have an account. We aim to respond to open tickets within one UK business day (Monday to Friday, excluding English bank holidays). If the site is down or there is a security incident, say so in the subject and first line.

We provide hosting, email, DNS, SSL, and domain infrastructure as part of the service. Your contract is with us. We may use specialist providers to deliver that infrastructure. Their names are available on request. If you use webmail or a control panel, that tool’s own terms may also apply.

2. Who these terms are for

Our services are designed mainly for websites used in a business or professional context, but we also accept personal customers. By buying, you confirm that:

you are at least 18, and
if you act for a company, you have authority to bind it.

You are a business customer if you buy wholly or mainly for purposes relating to your trade, business, craft, or profession. You are a consumer if you buy wholly or mainly outside those purposes.

If you are a consumer, your statutory rights—including rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013—are not affected. Clauses that expressly apply to business customers do not apply to consumers. Where another clause would be unfair or unlawful as applied to a consumer, it applies only to the extent permitted by law. Consumer cancellation rights are explained in section 8 and Schedule E.

3. How a contract is formed

We do not sell Website Partner Plans from a public shopping basket. A contract is formed when one of these happens:

you accept a quote or proposal (including by email or by paying the first invoice for that work), or
we issue an invoice for a service and you pay it, or a saved payment method collects it, or you otherwise clearly ask us to go ahead, or
for a recurring plan, you agree to the plan and we set up the recurring invoice in the Client Area.

We may decline an enquiry or an order. Until a contract is formed, a quote is not binding after its expiry date (or 30 days if no date is stated).

We will make these terms available before the contract is formed, normally by a link on the quote, proposal, invoice, or acceptance screen. Please save a copy together with the accepted quote or invoice. If we have not made the terms available before you accept, merely using a Client Area or service does not by itself introduce previously unseen terms into an existing contract.

Logged-in domain search. If you use Find a domain in Services, confirming the search creates an Unpaid registration invoice. The domain contract for that name is formed when that invoice is Paid (including by a successful automatic collection). Until then you may ask us to cancel or adjust that unpaid invoice.

Use of the Client Area, control panel, webmail, or a site we host is also use of the services and is covered by these terms.

4. Client Area

New Partner Plan customers use our Client Area. Some existing customers still use a legacy Client Area at accounts.fbcbusiness.uk. The same commercial rules apply; the screens differ.

You must keep login details secret and tell us at once if you think they are compromised. You are responsible for people you allow to access the account.

You cannot provision hosting, change the underlying hosting package, or upgrade your own plan in the Client Area. Plan changes, extra hours, and cancellations start as a request (usually a ticket). We carry them out.

5. Prices and invoices

Prices are as shown on the relevant invoice, quote, or (for a live search) the domain sell price displayed at the time you confirm. Marketing pages can change; the invoice is the price you pay.

We do not currently charge VAT. The price stated is the price payable; we do not add VAT on top. If that changes, we will say so on the quote or invoice before the new treatment applies.

Before a consumer is bound, the quote, proposal, invoice, and these terms together will state or identify the main characteristics of the service, total price or how it is calculated, the fact that VAT is not charged (or any tax that later applies), payment and billing arrangements, contract duration, cancellation conditions, any deposit, and when performance is expected to begin. We will provide confirmation in an email or another form you can save.

Website Partner Plans are billed per website, usually monthly in advance, unless we have agreed annual prepay. Domains are billed separately, never as a line on the monthly plan invoice.

You must pay by the due date on the invoice.

6. How you pay

You may pay by the methods we enable on the invoice (for example PayPal or card). Some accounts have a saved payment method (card, PayPal, or Direct Debit).

We will only use a saved payment method for automatic collection where you have given the required mandate or authorisation. The authorisation shown when the method is saved will identify the types of invoice it covers, which may include recurring plan invoices and domain renewals. We will give any advance notice required by the payment method or applicable scheme rules. If collection fails, the invoice remains payable by you. We do not absorb failed-collection charges. For business customers, we will pass on a failed-collection charge actually imposed on us by the payment provider or bank, where it is reasonable to do so.

Do not cancel a Direct Debit or saved method to avoid a due invoice. Cancel the service first (see cancellation). If you cancel the payment method while services continue, we will still seek payment.

We do not store full card numbers in our own systems. Full card details are collected and handled by the payment provider. Our systems may receive limited details such as card type and last four digits.

7. Late payment, suspension, and termination by us

If an invoice is not paid by the due date:

We may send reminders after the due date.
If the invoice remains unpaid for 14 days after the due date, and we have sent a reminder, we may apply a £10 administration fee for the cost of chasing payment. This applies to consumers and business customers. It is not a penalty. For business customers we also reserve any statutory rights relating to late commercial payments, but we will not recover twice for the same cost. We do not charge statutory late-payment interest to consumers.
If the invoice remains unpaid for 21 days, we may suspend the affected hosting, email, or other service after giving reasonable warning. Suspension is a last resort and will normally be limited to services connected with the overdue invoice.
We will not suspend a plan site solely because a domain invoice is unpaid, and we will not delete DNS to chase a domain bill.
If the breach continues, we may terminate the affected services on written notice.

On termination for non-payment you remain liable for fees already accrued. We do not refund prepaid time as a matter of course.

An unpaid domain registration from Services stays listed until it is paid or cancelled. We do not register the name until it is Paid.

A fraudulent chargeback, compromised payment method, or other serious payment risk may lead to immediate suspension of the affected service. For an ordinary payment dispute, we will normally contact you and give you a reasonable opportunity to resolve it first.

8. Cancellation by you

Plans. To stop a Website Partner Plan, submit a cancellation request from the plan card in Services or by ticket. That is a request, not an immediate stop. It takes effect only when we confirm it in writing. We will confirm a valid, complete request without undue delay.

Until we confirm, the plan and your payment obligations continue as normal, including invoices that are already issued or become due, and any automatic collection of those invoices.

A request received on the due date of an invoice, or on the working day before that due date, does not cancel, pause, or prevent collection of that invoice. The invoice remains payable. Once we confirm, cover runs to the end of the current paid month (or the end of a prepaid year, if you prepay annually), and no further renewal is due after that end date. Except where consumer cancellation rights apply, we do not refund the current paid period.

Domains. Cancelling a plan does not cancel a domain. Say if you also want the domain to stop renewing or to be transferred. Domain fees already paid to a registry are generally non-refundable.

Design and Quick Fix. Cancellation is as set out in the quote. Work already done is payable. Unused deposit after deducting that work may be returned if the quote says so.

If a cancellation request is incomplete or does not identify the service, we will ask for clarification. You remain responsible for charges falling due until we confirm a valid cancellation.

Consumers and cooling-off rights. If you are a consumer entering a distance contract, you will normally have 14 days from the date the contract is made to cancel it without giving a reason. Schedule E explains how to cancel, the effect of asking us to start during that period, and when the right may be lost. These statutory rights are separate from the plan-cancellation process above.

9. Changing a plan or buying extra hours

You request extra hours or a move between Care, Partner, and Complete by ticket (or the links on the plan card). There is no self-serve upgrade.

A plan change is done by a new recurring invoice and a remap of that website. We do not edit the old plan invoice in place. We then stop recurring on the old parent (and cancel it if it is unpaid).

Included monthly hours do not roll over unless we have agreed that in writing. Extra hours you buy stay available until used and are invoiced separately — not added as a line on the monthly plan invoice.

Rates for extra hours are those we quote or invoice at the time.

10. Hosting, email, and infrastructure

If your site is on a Website Partner Plan (or we have agreed to host it), we provide hosting, SSL, and related infrastructure. You do not have a separate hosting contract with our infrastructure provider.

You have no property in IP addresses we allocate. They are not portable.

You must use hosting and email only for lawful purposes and in line with the acceptable use rules below. Fair use applies: the service is for a normal business website, not as a file dump, not as a dedicated streaming or bulk-mail platform, and not in a way that harms other customers on shared infrastructure. If use is excessive we will talk to you and may require a higher plan or a change of setup.

Mailbox size and counts are as described for your plan or as configured. You are responsible for what is sent from your mailboxes.

Our hosting platform has a published availability target of 99.98%. That is a target for platform availability (network and servers). It is not a promise that your WordPress site will be reachable at all times, and it does not cover scheduled or emergency maintenance, issues caused by your site, plugins, content, DNS you control, third-party services, attacks, or events outside our reasonable control.

We use reasonable endeavours to keep hosting available. We do not promise uninterrupted service. We do not offer service credits if availability falls below that target.

On termination or cancellation, export your website and email before the end date. We may delete hosted website and email content from live systems 30 days after the service end date. This is a limited deletion window, not an additional period of service, and we do not guarantee that data will remain accessible or recoverable during it. Backup copies expire on their normal rotation. We are not a long-term archive once you have left.

11. Our access to your site and tools

To deliver the services you ask us to provide, you authorise us (and our contractors) to access your WordPress site, hosting control panel, DNS, email, and — where you have asked us to manage it — Google Business Profile or similar.

We may install FBC Site Connector on a plan site so we can check uptime, updates, and a security baseline, and so offsite backups can run. Pairing keys are not shown in the Client Area.

FBC Storage (offsite backups) may include personal data from your site. We use it to provide backups and restores for you. You remain responsible for your own visitors’ and customers’ data. Take your own export if you leave us. The backup provider’s name is available on request.

You must have the right to give us this access and this content.

12. Acceptable use

You must not use the services:

unlawfully, or to harm anyone, including children
to send spam or unsolicited bulk email, or in a way that gets our IP space blacklisted
to host or distribute malware, stolen data, or infringing material
to interfere with our systems or other customers

We do not actively monitor the content of every site or mailbox. You are responsible for that content and for complying with data protection and other law that applies to your business (including privacy information for your own customers).

We may suspend immediately if we reasonably believe there is malware, spam, fraud, a legal demand, or a serious risk to the platform. We will tell you when we can. For other breaches we will usually give you a chance to fix them first.

13. Your content and intellectual property

Your content (text, photos, logos, product data you supply) stays yours. You grant us a licence to use it solely to provide the services, including copies in backups and staging.

Work we create for you (unique design, page layouts, and copy we write as part of a paid Web Design project) is assigned to you when all invoices for that project are paid, except:

tools, themes, plugins, stock, fonts, and third-party licences, which stay with their owners — we grant or pass through only what those licences allow
our internal methods, snippets, and starter components, which we may reuse

Until project invoices are paid in full, we may withhold delivery or take a site off public view.

You promise that content you give us does not infringe anyone else’s rights. If you are a business customer, you will indemnify us against a third-party claim to the extent it results from unlawful or infringing content you supplied, your unlawful instructions concerning personal data, or your material breach of these terms. We must notify you promptly, allow you reasonable involvement in the defence, and take reasonable steps to limit the loss. This indemnity does not apply to the extent the claim was caused by our negligence, breach, or fraud. This indemnity does not apply to consumers.

We may show the work in our portfolio unless you reasonably object in writing before launch.

If you move a site we built off our hosting, third-party licences (themes, plugins, images) may need to be purchased in your own name. We are not obliged to keep paying those licences after you leave.

14. Warranties and what we do not promise

We will provide the services with reasonable care and skill.

We do not promise that a site will be error-free, that you will rank in any particular place on Google, that a design will produce a given amount of sales, or that security monitoring will catch every issue. SEO work, where included, is fundamentals or agreed improvements — not a ranking guarantee.

If something we supplied is not as described in the quote or plan, tell us promptly via a ticket so we can put it right. We aim to respond as set out in section 1.

15. Liability

Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or anything else that cannot be limited under English law (including, where they apply, the Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977).

Subject to that:

if you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill, but not business losses arising from a consumer contract
if you are a business customer, we are not liable for loss of profit, revenue, business, goodwill, anticipated savings, or any indirect or consequential loss
we are not liable for registry, registrar, payment-provider, or internet failures outside our reasonable control, or for content you (or a third party you allow) put on the site, except to the extent the loss was caused by our failure to use reasonable care and skill
for business customers, our total aggregate liability arising from a particular service in any 12-month period is limited to the greater of £500 or the fees you paid us for that service in the 12 months before the event giving rise to the claim
any limitation applying to a consumer operates only to the extent permitted by consumer law

You should keep your own backups of important data and consider business-interruption insurance.

16. Confidentiality

Each of us must keep the other’s non-public business information confidential, except where disclosure is required by law or needed to perform the services (including to our infrastructure, payment, and backup providers). This does not apply to information that is public through no fault of the receiving party.

17. Changes to the services or these terms

We may update how a plan is delivered if it does not materially reduce what you pay for. If a change would materially reduce the service, we will give at least 30 days’ notice where we reasonably can.

Recurring prices may change. We will give at least 30 days’ notice before a new price applies to your next billing period. If you do not accept it, cancel the plan so it ends at the close of the current paid period.

We may update these terms by posting a new version on this page and changing the Last updated date. Changes do not rewrite completed one-off work. If a change materially affects an ongoing service, we will email the address on the account at least 30 days before it takes effect where reasonably practicable. If the change materially disadvantages you, you may cancel the affected recurring service before it takes effect. We will seek express agreement where the law requires it.

18. Events outside our control

We are not in breach if we are delayed or prevented by events beyond our reasonable control (including infrastructure, registry, or widespread internet failure). We will tell you and resume as soon as reasonably practicable. If the event materially prevents an ongoing service for more than 30 days, either party may terminate the affected service by written notice; this does not affect payment for services already provided or any consumer right to an appropriate refund.

19. Other legal points

These terms (and the quote or invoice they relate to) are the whole agreement for the services they cover. They replace older website terms for new contracts from the Last updated date. Legacy arrangements you already have stay in place until you move to a current plan or we both agree otherwise.

We may use subcontractors. We remain responsible to you for the services.

Neither of us may assign the contract without the other’s consent, except that we may assign it to a purchaser of our business. We will notify you of such an assignment, and it will not reduce a consumer’s legal rights.

If a clause is unenforceable, the rest still applies.

Notices to you will be sent to the email on your account. Notices to us: support@fbcbusiness.com or the registered office.

These terms are governed by the laws of England and Wales. If you are a business customer, the courts of England and Wales have exclusive jurisdiction, except that we may take collection or injunction proceedings where you are based. If you are a consumer living elsewhere in the United Kingdom, you may bring proceedings in the courts applicable where you live and retain any mandatory protections of your local law.

20. Complaints

If you have a service complaint, open a ticket or email support@fbcbusiness.com. Privacy complaints are described in the Privacy Policy, including your right to contact the ICO.

Schedule A — Website Partner Plans (Care, Partner, Complete)

A.1 Plans are per website. What is included (hosting, updates, hours, reporting, and so on) is as described on our website and on your invoice or Item at the time you join or change plan. We may clarify details in the Client Area.

A.2 Care is look-after (updates, security, backups, hosting). Partner and Complete include a monthly hours allowance for agreed development and content work. Complete is for heavier or revenue-critical sites and is quoted to fit.

A.3 Hosting, SSL, and (where stated) email are included. You do not buy a separate hosting SKU as a new customer.

A.4 Included hours reset each billing cycle and do not roll over. Extra hours are a separate invoice after we agree the work.

A.5 You request more hours, a plan change, or cancellation from the plan card or a ticket. We implement the change. You cannot edit the recurring invoice yourself to change the plan.

A.6 New clients are not sold hosting-only. Legacy hosting-only customers may stay on their existing arrangement until they choose a plan.

A.7 We may install Site Connector and run FBC Storage backups on plan sites as part of looking after the site.

Schedule B — Web Design

B.1 A design project is defined by the accepted quote (pages, features, what you supply, timescales).

B.2 Payment is as in the quote. Unless it says otherwise, we typically invoice about 50% to start and the balance before or at launch. Work starts after the agreed payment. If the quoted total is small, we may invoice the full amount up front.

B.3 You supply content, images, and timely feedback. Delays on your side delay the project. If you stall for a prolonged period we may pause the project or treat it as cancelled, and invoice work done.

B.4 Revision rounds are as in the quote. Extra rounds or new scope are quoted or taken from plan hours after launch.

B.5 We do not promise unlimited revisions, particular search rankings, or a set sales result.

B.6 Unless the quote says you will stay on your own host, the site is intended to launch onto a Website Partner Plan. Hosting after launch is billed under Schedule A, not as part of the design fee, unless the quote includes a short included period.

B.7 Intellectual property is as in section 13. Assignment of unique commissioned work is after full payment.

Schedule C — Quick Fix

C.1 Quick Fix is one contained job on a site you already have. We triage, quote a fixed price, and do that job. There is no monthly commitment for the fix itself.

C.2 Typical floors are published on our website (for example a general fix from a stated amount; malware from a higher amount). The quote for your job is the price.

C.3 Work usually starts after the invoice is Paid, unless we agree to start sooner for an urgent outage.

C.4 A Quick Fix does not include ongoing updates, backups, or a Partner Plan. We will say if the site needs a plan rather than another one-off.

C.5 You cannot buy a Quick Fix by editing a monthly plan invoice.

Schedule D — Domain names

D.1 We procure registration or renewal through our infrastructure provider and the relevant registry. We do not guarantee that a name is available or that a registry will accept or keep the registration.

D.2 Registry and registrar terms apply to the domain. You must comply with them. Some registrant data is public or disclosed as those rules require (WHOIS or equivalent).

D.3 A domain is registered only when you are recorded as registrant in the registry’s records. On Services, that follows payment of the registration invoice (quantity = years, 1–10 as you chose).

D.4 Transfers in are not self-serve. You ask us; we handle them with the auth code. Transfers are billed separately.

D.5 Domains are not billed on the monthly plan invoice. Sell price at search is our price at that moment and can change at renewal.

D.6 We will try to send renewal reminders to the account email (for example about 30 days and 7 days before expiry). You must ensure the domain is renewed before it expires. If reminders are missed (full mailbox, old email), that is not our failure to renew.

D.7 Unless you have asked us in time not to renew, we will raise a renewal invoice for a domain we manage. If you have a saved payment method, we may collect that invoice when it is due. If it is not paid, the domain may expire. We are not liable for loss of a domain where the invoice was unpaid or the registry refused the renewal.

D.8 We may apply registrar locks or similar measures where reasonably needed for security or compliance.

D.9 Cancelling hosting or a plan does not by itself cancel or transfer the domain.

Schedule E — Consumer cancellation rights

E.1 This schedule applies only if you are a consumer and enter into a distance or off-premises contract with us. It does not apply where an exemption in consumer law applies.

E.2 You normally have 14 days from the day after the contract is made to cancel without giving a reason. To exercise that right, send a clear statement to support@fbcbusiness.com before the cancellation period expires. You may use the model form below, but you do not have to.

E.3 If you ask us to start a service during the 14-day cancellation period, we will ask you to make an express request for early performance. If you then cancel before the service is completed, we may charge a proportionate amount for work properly supplied up to the time you told us to cancel.

E.4 You lose the statutory cancellation right for a service only when the service has been fully performed after you expressly requested early performance and acknowledged that full performance would end the cancellation right.

E.5 If we supply digital content that is not on a tangible medium and you ask for supply to begin during the cancellation period, we will obtain any express consent and acknowledgement required by law before supply begins.

E.6 Where a domain registration, urgent repair, hosting setup, or other service is to begin immediately, we may wait until we have received the required early-performance request and acknowledgement. Registry fees or other irrecoverable third-party costs are chargeable only to the extent permitted by consumer law and explained before the order.

E.7 If you validly cancel before performance has begun, we will refund payments due to be returned without undue delay and normally within 14 days after being informed of the cancellation, using the original payment method unless we agree otherwise.

Model cancellation form

To: Simifran (UK) Ltd, trading as FBC iBusiness, 20 Wenlock Road, London, N1 7GU; support@fbcbusiness.com

I give notice that I cancel my contract for the following service:
[describe the service]

Ordered on:
[date]

Name:
[your name]

Address:
[your address]

Signature (only if this form is sent on paper):

Date:

Schedule F — Data processing

F.1 When this schedule applies. This schedule applies where we process personal data on your behalf as part of hosting, WordPress care, support, email, monitoring, migration, staging, security work, or backup services. For that processing, you are the controller and we are the processor, unless the law determines otherwise. Terms such as controller, processor, personal data, processing, personal data breach, and data subject have the meanings given in applicable UK data protection law.

F.2 Processing details. The subject matter is the operation, hosting, maintenance, monitoring, support, migration, and backup of the services you buy. Processing lasts for the service term and the deletion periods described in these terms. Its nature may include collection, access, hosting, storage, organisation, transmission, retrieval, alteration, restoration, restriction, export, and deletion. Its purpose is to provide and secure the contracted services and act on your support instructions.

The personal data may include website visitor and customer details, account and order data, form submissions, user-generated content, IP addresses and logs, staff and administrator details, mailbox content and metadata, database records, media, and any other personal data you place in or transmit through the service. Data subjects may include your visitors, customers, prospects, users, members, staff, contractors, suppliers, and other people whose data you control.

F.3 Your responsibilities. You are responsible for ensuring that your instructions and use of the services comply with data protection law, that you have a lawful basis for the processing, that you give required privacy information, and that you do not instruct us to process data unlawfully. You must tell us before using the services for processing that creates unusual or high risk, including large-scale special-category data or criminal-offence data, so that we can decide whether the service is suitable and agree any additional safeguards.

F.4 Documented instructions. We will process personal data only on your documented instructions, including these terms, the accepted quote, your configured use of the service, and authorised support requests, unless UK law requires otherwise. If legally permitted, we will tell you before processing required by law. We will tell you if, in our reasonable opinion, an instruction infringes applicable data protection law and may pause that instruction while it is clarified.

F.5 Confidentiality and security. We will ensure that people authorised to process the data are subject to confidentiality obligations. We will maintain technical and organisational measures appropriate to the risk, including access controls, protected credentials, transport encryption where supported, system and security logging, patching and maintenance processes, backup controls appropriate to the service, and procedures for handling security incidents. No service can eliminate all security risk, and you remain responsible for security measures under your control.

F.6 Sub-processors. You give general written authorisation for us to use sub-processors needed to provide the service. These currently include a UK/EEA hosting and email infrastructure provider (hosting, email, DNS, SSL, domains, and related infrastructure) and a backup provider that stores FBC Storage files in the UK or EU. Other providers may be used for support, monitoring, security, or communications where relevant to the contracted service. We will tell you the names of those providers on request.

We will maintain information about material sub-processors and will give reasonable advance notice of a new sub-processor where the change is likely to materially affect processing of your data. You may object on reasonable data-protection grounds before the change takes effect. We will discuss a reasonable solution; if none is available, either party may terminate the affected service. We will impose data-protection obligations on each sub-processor that are materially equivalent to those applicable to us, and we remain responsible for the sub-processor’s performance of those obligations as required by law.

F.7 International transfers. We will not make a restricted transfer of personal data without using an applicable lawful transfer mechanism and completing any assessment required of us. Information about known international processing is provided in our Privacy Policy. You authorise transfers that are necessary to use the approved sub-processors and provide the service, subject to those safeguards.

F.8 Assistance. Taking into account the nature of the processing and information available to us, we will provide reasonable assistance with:

data-subject rights requests
security and personal data breach obligations
data protection impact assessments
prior consultation with the ICO where required
information reasonably needed to demonstrate compliance with this schedule

We will notify you without undue delay after becoming aware of a personal data breach affecting data we process for you and will provide information reasonably available to us. Assistance beyond what is included in your service may be chargeable at our then-current rate where the need was not caused by our breach.

F.9 Deletion and return. At the end of the service, you must take your own export. On written request made before deletion, we will provide a reasonably available export or reasonable migration assistance, which may be chargeable. We may delete live data 30 days after the service end date. Residual copies are deleted as backups expire, unless the law requires retention. We may retain minimal records needed to establish compliance or deal with legal claims.

F.10 Information and audits. We will make available information reasonably necessary to show compliance with this schedule. If that information is insufficient, you may request an audit no more than once in any 12-month period, unless a breach or regulator reasonably requires more. Audits must be proportionate, protect other customers and our security, take place on reasonable notice during normal business hours, and use an independent auditor bound by confidentiality. You bear reasonable audit costs unless the audit identifies a material breach by us.

F.11 Priority. If this schedule conflicts with another part of these terms on processor obligations, this schedule controls. Nothing in it reduces either party’s obligations under applicable data protection law.

Schedule G — Legacy Client Area

G.1 If your billing still runs on the legacy Client Area at accounts.fbcbusiness.uk, your existing services, prices, and any older written terms for those specific services continue until you move to a current Partner Plan or we agree a change.

G.2 New work we do for you (a new plan, a new design, a new domain on the current process) is under these terms.

G.3 Saved payment methods on a legacy account may still auto-collect due invoices, as in section 6.

G.4 We may invite you to move to the new Client Area. Moving is by agreement; we do not force a price rise onto a grandfathered service without the notice in section 17.